HELP CENTRE
Questions, answered.
Everything about fabric, sizing, delivery and returns — in one place. Still stuck? We're a message away.
Fabric & care
How soft is it really?
Very. It's long-staple cotton, brushed and pre-washed so it arrives flannel-soft — no break-in period. It's the pair most children reach for first.
How should I wash it?
Machine wash cold with like colours. Tumble dry low or line dry. No bleach needed — the cotton softens further with every wash.
Any chemicals or flame-retardants?
None. 100% premium long-staple cotton with no synthetic blends, harsh dyes, or flame-retardant chemical coatings.
Sizing & fit
How do I choose the right size?
Check our size guide on each product page. Measure your child's height and chest, then match to our chart. When in doubt, size up — they'll grow into it.
Do they run big or small?
True to size with a relaxed, comfortable fit. Most parents find they fit as expected based on age.
Delivery
When will my order arrive?
UK orders typically arrive within 3–5 working days. You'll receive tracking once your order ships.
Returns
What if it doesn't fit?
No problem — you have 30 days to return unworn items for an exchange or refund. Just get in touch and we'll make it simple.
About Lumiérex
Where are the pyjamas made?
Designed in Britain and made in a Ukrainian factory with over twenty years of experience, using fabric from a textile mill that's been weaving for more than ninety.
Are the prints original?
Yes. Every countryside print is hand-drawn and belongs to Lumiérex alone — you won't find them on any other label.
Giving back
How does the 5% work?
5% of every order goes to UK and Ukrainian animal shelters. No opt-in needed — it's built into every purchase.
Still need a hand?
Message us on Instagram @lumierex_uk or drop us a line — a real person (often Diana) replies, usually within a day.
Contact us